Graham Robson
- Total activity 12
- Last activity
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Activity overview
Latest activity by Graham Robson-
Graham Robson created an article,
How do I customise my Help Centre?
You can quickly change the look and feel of the Help Centre using simple WYSIWYG tools such as colour pickers and font choosers. You can also change the way your content is organised with a few mou...
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Graham Robson created an article,
How do I publish my content in other languages?
Here's the workflow for localising your Help Centre in other languages: Get your content translated in the other languages. Configure the Help Centre to support all your languages. Add the transl...
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Graham Robson created an article,
Help, I have a question and I need an answer
Like your own Help Centre, the Help Centre on the Zendesk website is designed to provide a complete self-service support option -- for your Help Centre. You can search our knowledge base and commu...
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Graham Robson created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center. Th...
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Graham Robson created a post,
What's the community?
The Help Centre community consists of questions and answers organised by topic. Questions can include ideas, tips, feature requests, or any other useful content contributed by end users. Answers ar...
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Graham Robson created a post,
What topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Graham Robson created a post,
How do I get around the community?
You can use search to find answers. You can also browse the topics and questions using views and filters. See "Getting around the community" at https://support.zendesk.com/hc/en-us/articles/2036643...
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Graham Robson created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can go there to add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product ...
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Graham Robson created an article,
Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate. The He...
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Graham Robson created an article,
Your community is ready for users
The Help Centre is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organised by topic. Questions can include ideas, tips, o...